It doesn’t matter how experienced a developer you are, at some point you are going to have problems with your service. Some problems will be obvious, such as a database that isn’t loading correctly on your website.
Other problems are a bit more ambiguous, such as a website running slowly on specific browsers. Then you have problems that are out of your control, such as server outages.
When this happens, you want a service that provides excellent support. For those of us who are not tech geniuses, you want help that can break things down into layman’s terms.
Many companies only offer email support or an online ticketing system. The best services provide 24/7 online chat support and telephone support. Anything less and you may find yourself stuck when your site goes offline at 2 am.